Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 462 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) saying “I feel…” (d) bringing up old fights
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
5. 5.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) focusing on the problem (d) shouting back
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
8. 8.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
11. 11.Which of these helps solve a conflict? (a) using a calm voice (b) spreading gossip (c) name-calling (d) shouting back
12. 12.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) walking off in anger (d) spreading gossip
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
14. 14.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) bringing up old fights (d) shouting back
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) finding a middle way (d) focusing on the problem
16. 16.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
17. 17.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
18. 18.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
22. 22.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
24. 24.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
25. 25.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
26. 26.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) spreading gossip
28. 28.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) saying “I feel…” (d) using a calm voice
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
30. 30.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
32. 32.True or false: “name-calling” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
35. 35.Which of these makes a conflict worse? (a) shouting back (b) apologising sincerely (c) finding a middle way (d) focusing on the problem
36. 36.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
37. 37.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) taking sides at once
38. 38.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
40. 40.True or false: “listening without blame” helps solve a conflict. (a) False (b) True

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