Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 465 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) name-calling (d) saying “I feel…”
3. 3.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) bringing up old fights (d) taking sides at once
4. 4.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
6. 6.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
7. 7.True or false: “shouting back” helps solve a conflict. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) taking sides at once (d) using a calm voice
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
10. 10.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
11. 11.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
13. 13.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
14. 14.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) using a calm voice (d) shouting back
15. 15.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
16. 16.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) bringing up old fights
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
18. 18.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) apologising sincerely
19. 19.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) walking off in anger
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
22. 22.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
23. 23.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
28. 28.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
29. 29.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
30. 30.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
31. 31.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
32. 32.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
35. 35.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
36. 36.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) saying “I feel…” (d) listening without blame
37. 37.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) shouting back
38. 38.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
39. 39.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
40. 40.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence

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