Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 466 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
4. 4.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) listening without blame (d) bringing up old fights
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
7. 7.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) walking off in anger (d) finding a middle way
8. 8.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
9. 9.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
10. 10.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) taking sides at once (d) using a calm voice
11. 11.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
12. 12.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
17. 17.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
18. 18.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) spreading gossip (d) focusing on the problem
19. 19.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) shouting back (d) saying “I feel…”
20. 20.True or false: “name-calling” helps solve a conflict. (a) True (b) False
21. 21.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
22. 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
23. 23.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) shouting back (d) saying “I feel…”
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
25. 25.True or false: “shouting back” helps solve a conflict. (a) False (b) True
26. 26.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
27. 27.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
28. 28.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) walking off in anger (d) apologising sincerely
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
30. 30.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
35. 35.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
38. 38.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) bringing up old fights (d) name-calling
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) saying “I feel…” (d) finding a middle way

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