Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 467 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) walking off in anger (d) finding a middle way
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 4 (d) step 3
5. 5.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) using a calm voice (d) name-calling
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
7. 7.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) bringing up old fights (d) apologising sincerely
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
12. 12.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) walking off in anger (d) shouting back
13. 13.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
15. 15.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
16. 16.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
17. 17.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
18. 18.Which of these makes a conflict worse? (a) taking sides at once (b) apologising sincerely (c) focusing on the problem (d) finding a middle way
19. 19.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) bringing up old fights (d) saying “I feel…”
21. 21.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) walking off in anger (d) spreading gossip
22. 22.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
26. 26.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) apologising sincerely (d) spreading gossip
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
30. 30.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
33. 33.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) finding a middle way
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
36. 36.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
38. 38.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) name-calling (d) focusing on the problem
39. 39.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
40. 40.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False

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