Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 468 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
3. 3.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) spreading gossip (d) name-calling
4. 4.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) using a calm voice
5. 5.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
6. 6.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
8. 8.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
9. 9.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) saying “I feel…” (d) listening without blame
10. 10.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) saying “I feel…” (d) taking sides at once
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) using a calm voice (d) name-calling
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
16. 16.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) listening without blame (d) name-calling
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
20. 20.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) saying “I feel…” (d) walking off in anger
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
24. 24.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
25. 25.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
27. 27.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) finding a middle way (d) saying “I feel…”
28. 28.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
29. 29.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
30. 30.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) finding a middle way
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) saying “I feel…” (d) name-calling
32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
33. 33.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) shouting back (d) name-calling
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
35. 35.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) name-calling (d) walking off in anger
37. 37.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) walking off in anger (d) taking sides at once
38. 38.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) using a calm voice (d) apologising sincerely

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