Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 469 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
2. 2.True or false: “shouting back” makes a conflict worse. (a) True (b) False
3. 3.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) using a calm voice (d) apologising sincerely
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
5. 5.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) name-calling
7. 7.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) shouting back (d) name-calling
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
11. 11.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) bringing up old fights (d) apologising sincerely
12. 12.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
13. 13.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
14. 14.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
17. 17.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
20. 20.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) apologising sincerely
21. 21.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) apologising sincerely (d) finding a middle way
22. 22.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
24. 24.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
26. 26.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
28. 28.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) listening without blame
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
30. 30.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
31. 31.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) name-calling (d) shouting back
32. 32.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
33. 33.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
35. 35.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
38. 38.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) bringing up old fights (d) spreading gossip
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 4 (d) step 2
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides

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