Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 470 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) apologising sincerely
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
5. 5.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) spreading gossip
6. 6.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) taking sides at once (d) apologising sincerely
7. 7.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
8. 8.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) name-calling (d) saying “I feel…”
9. 9.Which of these makes a conflict worse? (a) walking off in anger (b) finding a middle way (c) using a calm voice (d) saying “I feel…”
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
11. 11.True or false: “name-calling” makes a conflict worse. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) bringing up old fights (d) spreading gossip
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
14. 14.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) apologising sincerely (d) walking off in anger
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
17. 17.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
18. 18.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
23. 23.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
25. 25.True or false: “shouting back” makes a conflict worse. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
27. 27.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
28. 28.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) bringing up old fights (d) spreading gossip
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
32. 32.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
33. 33.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
35. 35.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
36. 36.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) saying “I feel…” (d) focusing on the problem
39. 39.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
40. 40.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) name-calling (d) listening without blame

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