Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 471 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) name-calling (d) focusing on the problem
3. 3.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) using a calm voice (d) name-calling
5. 5.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
6. 6.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) listening without blame (d) saying “I feel…”
7. 7.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
9. 9.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) shouting back (d) saying “I feel…”
10. 10.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) listening without blame (d) taking sides at once
13. 13.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
14. 14.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
17. 17.True or false: “name-calling” helps solve a conflict. (a) False (b) True
18. 18.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
20. 20.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) walking off in anger (d) bringing up old fights
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
22. 22.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
24. 24.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
26. 26.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
28. 28.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
29. 29.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
35. 35.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) walking off in anger
36. 36.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
37. 37.True or false: “shouting back” helps solve a conflict. (a) True (b) False
38. 38.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) apologising sincerely
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
40. 40.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) listening without blame (d) name-calling

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