Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 473 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
5. 5.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
8. 8.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
11. 11.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) walking off in anger (d) focusing on the problem
12. 12.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
14. 14.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
16. 16.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
17. 17.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) focusing on the problem (d) saying “I feel…”
18. 18.True or false: “name-calling” helps solve a conflict. (a) False (b) True
19. 19.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
21. 21.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
22. 22.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) taking sides at once
23. 23.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
24. 24.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) walking off in anger (d) finding a middle way
25. 25.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) shouting back (d) name-calling
26. 26.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
27. 27.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
28. 28.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) taking sides at once (d) walking off in anger
30. 30.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) shouting back (d) spreading gossip
31. 31.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) using a calm voice (d) listening without blame
32. 32.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
35. 35.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
36. 36.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
38. 38.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
40. 40.True or false: “shouting back” makes a conflict worse. (a) True (b) False

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