Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 476 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) saying “I feel…” (d) focusing on the problem
3. 3.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) name-calling (d) finding a middle way
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
6. 6.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
7. 7.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) walking off in anger (d) bringing up old fights
8. 8.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) finding a middle way (d) taking sides at once
9. 9.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) finding a middle way (d) taking sides at once
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
11. 11.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) shouting back
12. 12.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
13. 13.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
14. 14.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
16. 16.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
17. 17.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) listening without blame (d) shouting back
19. 19.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
21. 21.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
22. 22.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) spreading gossip (d) taking sides at once
23. 23.True or false: “shouting back” makes a conflict worse. (a) True (b) False
24. 24.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) walking off in anger (d) name-calling
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
30. 30.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) walking off in anger (d) name-calling
32. 32.True or false: “name-calling” helps solve a conflict. (a) False (b) True
33. 33.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) name-calling
35. 35.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
36. 36.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
37. 37.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) listening without blame (d) using a calm voice
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
40. 40.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) name-calling

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