Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 480 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) using a calm voice (d) spreading gossip
2. 2.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) shouting back (d) taking sides at once
3. 3.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) bringing up old fights (d) saying “I feel…”
4. 4.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
5. 5.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
9. 9.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) name-calling (d) focusing on the problem
10. 10.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) listening without blame (d) apologising sincerely
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) spreading gossip (d) finding a middle way
12. 12.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
13. 13.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) name-calling (d) finding a middle way
14. 14.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) apologising sincerely (d) walking off in anger
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) spreading gossip
16. 16.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
17. 17.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
20. 20.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) focusing on the problem
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
23. 23.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
24. 24.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
25. 25.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) walking off in anger (d) taking sides at once
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) listening without blame (d) bringing up old fights
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
31. 31.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
32. 32.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) apologising sincerely (d) using a calm voice
33. 33.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) name-calling (d) spreading gossip
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
35. 35.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) bringing up old fights (d) spreading gossip
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
37. 37.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) listening without blame (d) focusing on the problem
38. 38.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
40. 40.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project

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