Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 481 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
2. 2.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
3. 3.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
4. 4.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
7. 7.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
8. 8.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) saying “I feel…”
9. 9.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
12. 12.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) listening without blame (d) bringing up old fights
14. 14.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
15. 15.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) apologising sincerely (d) name-calling
16. 16.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
17. 17.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
20. 20.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
21. 21.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
25. 25.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) name-calling
27. 27.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
29. 29.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) taking sides at once (d) shouting back
30. 30.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) listening without blame
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
32. 32.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) taking sides at once (d) listening without blame
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
34. 34.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) taking sides at once
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) listening without blame (d) shouting back
37. 37.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak

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