Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 484 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
2. 2.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) shouting back (d) walking off in anger
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
4. 4.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
5. 5.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) shouting back (d) taking sides at once
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
7. 7.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
9. 9.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
10. 10.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
13. 13.True or false: “name-calling” makes a conflict worse. (a) False (b) True
14. 14.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) listening without blame (d) taking sides at once
15. 15.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
17. 17.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
19. 19.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
20. 20.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) taking sides at once (d) using a calm voice
21. 21.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
24. 24.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) bringing up old fights (d) apologising sincerely
26. 26.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
29. 29.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
30. 30.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
31. 31.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
34. 34.True or false: “shouting back” makes a conflict worse. (a) False (b) True
35. 35.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
37. 37.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
40. 40.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3

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