Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 485 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
2. 2.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) taking sides at once (d) spreading gossip
4. 4.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) apologising sincerely (d) name-calling
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
16. 16.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) walking off in anger (d) listening without blame
19. 19.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
20. 20.True or false: “name-calling” makes a conflict worse. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) walking off in anger (d) taking sides at once
23. 23.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) finding a middle way (d) name-calling
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
26. 26.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
28. 28.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) finding a middle way (d) listening without blame
30. 30.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) listening without blame
32. 32.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) shouting back (d) saying “I feel…”
33. 33.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) focusing on the problem (d) listening without blame
34. 34.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
35. 35.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) spreading gossip
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) saying “I feel…” (d) apologising sincerely
39. 39.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
40. 40.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3

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