Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 486 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) using a calm voice (d) shouting back
2. 2.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) spreading gossip (d) listening without blame
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
4. 4.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
5. 5.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) finding a middle way (d) using a calm voice
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
9. 9.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
11. 11.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
17. 17.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
18. 18.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) shouting back (d) walking off in anger
19. 19.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
21. 21.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) bringing up old fights (d) shouting back
22. 22.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) spreading gossip
24. 24.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
26. 26.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) spreading gossip (d) walking off in anger
28. 28.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
31. 31.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
33. 33.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) walking off in anger (d) focusing on the problem
34. 34.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
37. 37.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) bringing up old fights (d) shouting back
38. 38.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) taking sides at once (d) finding a middle way
39. 39.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
40. 40.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) walking off in anger (d) taking sides at once

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