Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 487 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
2. 2.True or false: “name-calling” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) taking sides at once
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
6. 6.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
7. 7.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) bringing up old fights (d) spreading gossip
8. 8.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) taking sides at once (d) shouting back
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
10. 10.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
12. 12.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
13. 13.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) using a calm voice
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
15. 15.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
17. 17.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
18. 18.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) taking sides at once (d) name-calling
19. 19.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) listening without blame
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) shouting back (d) finding a middle way
24. 24.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
25. 25.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
26. 26.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
27. 27.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) finding a middle way
28. 28.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) taking sides at once (d) listening without blame
29. 29.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
35. 35.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
36. 36.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
37. 37.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
39. 39.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) saying “I feel…” (d) spreading gossip
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan

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