Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 488 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
2. 2.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
3. 3.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
4. 4.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) apologising sincerely
5. 5.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
8. 8.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) taking sides at once (d) saying “I feel…”
13. 13.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
14. 14.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
15. 15.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) saying “I feel…” (d) focusing on the problem
16. 16.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
19. 19.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
22. 22.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) name-calling (d) finding a middle way
23. 23.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
24. 24.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
28. 28.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
29. 29.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) name-calling (d) bringing up old fights
30. 30.True or false: “shouting back” helps solve a conflict. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) walking off in anger (d) using a calm voice
32. 32.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) spreading gossip (d) apologising sincerely
33. 33.True or false: “shouting back” makes a conflict worse. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) bringing up old fights (d) listening without blame
35. 35.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) apologising sincerely (d) listening without blame
37. 37.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) focusing on the problem (d) saying “I feel…”
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
39. 39.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) listening without blame
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully

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