Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 489 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
4. 4.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
5. 5.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
6. 6.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
7. 7.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
8. 8.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
10. 10.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
11. 11.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) using a calm voice (d) name-calling
12. 12.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) saying “I feel…”
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
14. 14.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
15. 15.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) finding a middle way (d) name-calling
16. 16.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) listening without blame (d) walking off in anger
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) apologising sincerely (d) saying “I feel…”
22. 22.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
23. 23.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
24. 24.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
25. 25.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) apologising sincerely (d) shouting back
30. 30.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
32. 32.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) taking sides at once
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) using a calm voice (d) saying “I feel…”
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
35. 35.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
37. 37.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
40. 40.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True

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