Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 490 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
2. 2.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
3. 3.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
4. 4.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
7. 7.Which of these helps solve a conflict? (a) listening without blame (b) walking off in anger (c) name-calling (d) shouting back
8. 8.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) focusing on the problem (d) listening without blame
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
11. 11.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) focusing on the problem
14. 14.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
16. 16.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) using a calm voice (d) spreading gossip
17. 17.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
18. 18.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
19. 19.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
20. 20.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) finding a middle way (d) name-calling
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
23. 23.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) shouting back (d) listening without blame
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) saying “I feel…” (d) bringing up old fights
25. 25.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) spreading gossip (d) finding a middle way
26. 26.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) using a calm voice (d) listening without blame
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
28. 28.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
29. 29.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
31. 31.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
33. 33.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
38. 38.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
40. 40.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) walking off in anger (d) spreading gossip

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