Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 49 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
3. 3.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
4. 4.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
5. 5.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) shouting back (d) taking sides at once
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
7. 7.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
11. 11.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
13. 13.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) using a calm voice (d) walking off in anger
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) taking sides at once (d) finding a middle way
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
16. 16.True or false: “shouting back” makes a conflict worse. (a) True (b) False
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
18. 18.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) using a calm voice (d) finding a middle way
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
20. 20.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) name-calling (d) using a calm voice
22. 22.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
23. 23.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) walking off in anger (d) taking sides at once
24. 24.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) walking off in anger (d) spreading gossip
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
27. 27.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) shouting back (d) spreading gossip
28. 28.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) finding a middle way (d) listening without blame
29. 29.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) apologising sincerely (d) listening without blame
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) spreading gossip
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) finding a middle way (d) saying “I feel…”
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
33. 33.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
36. 36.True or false: “shouting back” helps solve a conflict. (a) False (b) True
37. 37.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
38. 38.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
40. 40.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) shouting back

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