Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 491 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
2. 2.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) finding a middle way (d) bringing up old fights
3. 3.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
4. 4.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) focusing on the problem (d) finding a middle way
5. 5.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) finding a middle way (d) name-calling
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
9. 9.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
10. 10.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
11. 11.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
13. 13.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
16. 16.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) name-calling (d) spreading gossip
17. 17.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
18. 18.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) name-calling (d) spreading gossip
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) finding a middle way
20. 20.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) saying “I feel…” (d) apologising sincerely
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
22. 22.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
24. 24.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
25. 25.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
26. 26.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) spreading gossip (d) bringing up old fights
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) shouting back (d) bringing up old fights
28. 28.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
29. 29.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) walking off in anger (d) finding a middle way
30. 30.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
32. 32.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) finding a middle way (d) apologising sincerely
33. 33.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) bringing up old fights (d) taking sides at once
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
35. 35.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
38. 38.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options

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