Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 494 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
2. 2.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) using a calm voice (d) saying “I feel…”
3. 3.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) shouting back (d) bringing up old fights
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
8. 8.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
10. 10.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) saying “I feel…”
11. 11.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
12. 12.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) listening without blame
13. 13.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
14. 14.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
15. 15.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
17. 17.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
20. 20.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) bringing up old fights (d) focusing on the problem
22. 22.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
23. 23.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
24. 24.True or false: “name-calling” helps solve a conflict. (a) True (b) False
25. 25.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
26. 26.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
29. 29.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) spreading gossip
30. 30.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) shouting back (d) apologising sincerely
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
34. 34.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) spreading gossip (d) bringing up old fights
35. 35.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
38. 38.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
39. 39.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions

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