Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 496 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
4. 4.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) listening without blame (d) walking off in anger
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
6. 6.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
8. 8.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
9. 9.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
12. 12.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
13. 13.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) finding a middle way (d) saying “I feel…”
14. 14.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
16. 16.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
17. 17.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) apologising sincerely (d) spreading gossip
19. 19.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 1 (d) step 4
21. 21.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
22. 22.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
24. 24.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) taking sides at once (d) saying “I feel…”
26. 26.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
28. 28.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) bringing up old fights (d) shouting back
30. 30.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
31. 31.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) saying “I feel…”
34. 34.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) focusing on the problem (d) spreading gossip
35. 35.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
36. 36.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) walking off in anger
37. 37.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
39. 39.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
40. 40.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) finding a middle way (d) bringing up old fights

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