Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 499 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
2. 2.Which of these makes a conflict worse? (a) name-calling (b) finding a middle way (c) using a calm voice (d) listening without blame
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
5. 5.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) taking sides at once (d) shouting back
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
8. 8.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
9. 9.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
10. 10.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) bringing up old fights (d) taking sides at once
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
12. 12.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
14. 14.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) shouting back (d) spreading gossip
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
19. 19.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
20. 20.True or false: “shouting back” helps solve a conflict. (a) True (b) False
21. 21.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
22. 22.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) using a calm voice
23. 23.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
24. 24.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
26. 26.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) taking sides at once (d) shouting back
27. 27.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) name-calling (d) shouting back
28. 28.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
29. 29.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) finding a middle way (d) taking sides at once
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) finding a middle way (c) shouting back (d) walking off in anger
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
33. 33.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
34. 34.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) using a calm voice (d) focusing on the problem
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) shouting back (d) name-calling
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) focusing on the problem (d) bringing up old fights
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) saying “I feel…” (d) listening without blame

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