Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 500 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
2. 2.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
4. 4.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
5. 5.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
8. 8.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) using a calm voice (d) listening without blame
9. 9.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
11. 11.Which of these makes a conflict worse? (a) shouting back (b) focusing on the problem (c) using a calm voice (d) saying “I feel…”
12. 12.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) walking off in anger (d) name-calling
13. 13.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
14. 14.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) name-calling (d) shouting back
15. 15.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) bringing up old fights (d) spreading gossip
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
20. 20.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
21. 21.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
27. 27.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
28. 28.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
30. 30.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) focusing on the problem (d) finding a middle way
31. 31.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
36. 36.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
37. 37.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
39. 39.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) spreading gossip

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