Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 6 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) shouting back (d) using a calm voice
3. 3.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) walking off in anger (d) shouting back
4. 4.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) walking off in anger
5. 5.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
6. 6.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) apologising sincerely
7. 7.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) focusing on the problem (d) spreading gossip
8. 8.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
11. 11.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) name-calling
12. 12.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) name-calling
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
16. 16.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) bringing up old fights (d) spreading gossip
18. 18.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
19. 19.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
32. 32.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
33. 33.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) name-calling (d) listening without blame
35. 35.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) walking off in anger (d) name-calling
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
38. 38.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) spreading gossip (d) apologising sincerely
39. 39.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
40. 40.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) name-calling (d) shouting back

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