Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 501 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
2. 2.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) name-calling (d) taking sides at once
6. 6.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
10. 10.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) walking off in anger (d) bringing up old fights
11. 11.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) walking off in anger (d) taking sides at once
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
14. 14.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
15. 15.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) shouting back (d) using a calm voice
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
18. 18.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) apologising sincerely (d) taking sides at once
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) finding a middle way
20. 20.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) name-calling (d) listening without blame
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 1 (d) step 4
22. 22.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) listening without blame (d) saying “I feel…”
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
24. 24.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
25. 25.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) bringing up old fights (d) saying “I feel…”
26. 26.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) apologising sincerely (d) saying “I feel…”
28. 28.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
30. 30.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
31. 31.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
32. 32.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) apologising sincerely
33. 33.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
36. 36.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
37. 37.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) bringing up old fights (d) using a calm voice
38. 38.True or false: “shouting back” helps solve a conflict. (a) True (b) False
39. 39.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
40. 40.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it

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