Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 502 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
3. 3.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) saying “I feel…” (d) taking sides at once
5. 5.True or false: “name-calling” makes a conflict worse. (a) False (b) True
6. 6.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
7. 7.Which of these helps solve a conflict? (a) shouting back (b) listening without blame (c) name-calling (d) spreading gossip
8. 8.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
9. 9.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
10. 10.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) name-calling (d) spreading gossip
11. 11.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) shouting back (d) bringing up old fights
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
15. 15.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
16. 16.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) taking sides at once
17. 17.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) using a calm voice
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
19. 19.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
20. 20.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) spreading gossip (d) finding a middle way
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
23. 23.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
24. 24.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) listening without blame (d) taking sides at once
29. 29.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) spreading gossip (d) name-calling
30. 30.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) name-calling (d) using a calm voice
32. 32.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) using a calm voice (d) spreading gossip
33. 33.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) name-calling
34. 34.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
35. 35.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
37. 37.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
39. 39.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions

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