Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 506 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
4. 4.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
5. 5.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
6. 6.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) saying “I feel…” (d) finding a middle way
7. 7.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) finding a middle way
8. 8.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) focusing on the problem (d) bringing up old fights
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
12. 12.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
13. 13.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) apologising sincerely (d) spreading gossip
15. 15.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) listening without blame (d) walking off in anger
16. 16.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
18. 18.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
20. 20.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) shouting back (d) finding a middle way
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
24. 24.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) shouting back (d) using a calm voice
27. 27.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) taking sides at once (d) spreading gossip
28. 28.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) shouting back (d) taking sides at once
29. 29.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
30. 30.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
31. 31.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
32. 32.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
34. 34.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
37. 37.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
38. 38.True or false: “shouting back” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
40. 40.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options

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