Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 507 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
2. 2.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
4. 4.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
5. 5.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) finding a middle way (d) using a calm voice
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) bringing up old fights
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) taking sides at once (d) finding a middle way
10. 10.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
12. 12.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) using a calm voice (d) bringing up old fights
13. 13.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) spreading gossip (d) walking off in anger
14. 14.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
17. 17.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) taking sides at once (d) bringing up old fights
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) apologising sincerely (d) saying “I feel…”
19. 19.Which of these helps solve a conflict? (a) finding a middle way (b) name-calling (c) bringing up old fights (d) walking off in anger
20. 20.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
21. 21.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
22. 22.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) spreading gossip (d) saying “I feel…”
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) walking off in anger (d) using a calm voice
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
27. 27.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) finding a middle way
29. 29.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) saying “I feel…” (d) listening without blame
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
31. 31.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
32. 32.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
33. 33.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) listening without blame (d) name-calling
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) apologising sincerely
35. 35.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
37. 37.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
38. 38.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) focusing on the problem

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