Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 509 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
2. 2.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) taking sides at once (d) shouting back
4. 4.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) finding a middle way (d) listening without blame
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) using a calm voice (d) taking sides at once
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
9. 9.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
10. 10.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
12. 12.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
14. 14.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
15. 15.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) taking sides at once (d) finding a middle way
16. 16.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) name-calling (d) walking off in anger
17. 17.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
18. 18.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
22. 22.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) saying “I feel…” (d) shouting back
23. 23.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
24. 24.Which of these helps solve a conflict? (a) finding a middle way (b) bringing up old fights (c) spreading gossip (d) walking off in anger
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
28. 28.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
29. 29.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) bringing up old fights (d) shouting back
31. 31.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
34. 34.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) bringing up old fights (d) name-calling
35. 35.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
37. 37.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
39. 39.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2

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