Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 510 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
2. 2.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) listening without blame (d) walking off in anger
5. 5.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
6. 6.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) saying “I feel…”
7. 7.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
8. 8.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
9. 9.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
14. 14.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
16. 16.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
18. 18.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) bringing up old fights (d) walking off in anger
20. 20.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) apologising sincerely
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
25. 25.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) saying “I feel…” (d) finding a middle way
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) saying “I feel…” (d) shouting back
29. 29.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
30. 30.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) walking off in anger (d) bringing up old fights
31. 31.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
33. 33.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
34. 34.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
39. 39.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) taking sides at once (d) bringing up old fights
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2

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