Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 511 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
3. 3.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
4. 4.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
5. 5.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
6. 6.True or false: “shouting back” makes a conflict worse. (a) False (b) True
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) name-calling (d) saying “I feel…”
9. 9.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) name-calling (d) walking off in anger
10. 10.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
11. 11.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
13. 13.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) taking sides at once (d) using a calm voice
14. 14.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
15. 15.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
16. 16.True or false: “shouting back” helps solve a conflict. (a) True (b) False
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) walking off in anger (d) finding a middle way
18. 18.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) listening without blame
19. 19.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) walking off in anger (d) shouting back
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
22. 22.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) using a calm voice (d) shouting back
23. 23.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
25. 25.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
26. 26.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) saying “I feel…”
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
31. 31.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
33. 33.Which of these makes a conflict worse? (a) focusing on the problem (b) bringing up old fights (c) apologising sincerely (d) listening without blame
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
39. 39.True or false: “name-calling” helps solve a conflict. (a) True (b) False
40. 40.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4

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