Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 513 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
3. 3.True or false: “name-calling” helps solve a conflict. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) using a calm voice (d) listening without blame
5. 5.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
6. 6.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
7. 7.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) using a calm voice
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) using a calm voice (d) focusing on the problem
9. 9.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) shouting back
11. 11.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) spreading gossip
12. 12.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
13. 13.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
15. 15.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) spreading gossip (d) shouting back
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
17. 17.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
19. 19.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) bringing up old fights (d) shouting back
20. 20.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) apologising sincerely
21. 21.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
22. 22.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) shouting back (d) using a calm voice
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
24. 24.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
25. 25.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
26. 26.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
27. 27.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
30. 30.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
31. 31.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
33. 33.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) using a calm voice
35. 35.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
36. 36.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) spreading gossip (d) listening without blame
37. 37.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) bringing up old fights (d) using a calm voice
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
39. 39.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
40. 40.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4

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