Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 515 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) apologising sincerely (d) spreading gossip
3. 3.True or false: “shouting back” helps solve a conflict. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
5. 5.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
6. 6.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
7. 7.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) bringing up old fights (d) walking off in anger
9. 9.True or false: “name-calling” helps solve a conflict. (a) True (b) False
10. 10.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
11. 11.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
12. 12.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
14. 14.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
16. 16.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
20. 20.True or false: “shouting back” makes a conflict worse. (a) True (b) False
21. 21.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) saying “I feel…” (d) name-calling
22. 22.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) taking sides at once
23. 23.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
24. 24.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) spreading gossip (d) name-calling
25. 25.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) name-calling (d) focusing on the problem
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) listening without blame (d) using a calm voice
27. 27.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) name-calling (d) bringing up old fights
28. 28.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
29. 29.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
30. 30.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
31. 31.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) spreading gossip (d) saying “I feel…”
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
35. 35.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) shouting back (d) walking off in anger
36. 36.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
37. 37.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
39. 39.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
40. 40.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4

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