Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 516 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
4. 4.Which of these helps solve a conflict? (a) finding a middle way (b) bringing up old fights (c) taking sides at once (d) walking off in anger
5. 5.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
8. 8.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
12. 12.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
14. 14.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
15. 15.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) focusing on the problem (d) walking off in anger
16. 16.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
17. 17.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) finding a middle way (d) spreading gossip
18. 18.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
19. 19.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
21. 21.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) listening without blame
22. 22.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) bringing up old fights (d) saying “I feel…”
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
24. 24.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
26. 26.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) using a calm voice (d) finding a middle way
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
28. 28.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
29. 29.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
31. 31.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) bringing up old fights
34. 34.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
35. 35.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) apologising sincerely (d) name-calling
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
38. 38.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) apologising sincerely
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) finding a middle way (d) focusing on the problem

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