Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 517 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
2. 2.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) shouting back (d) saying “I feel…”
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
7. 7.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) taking sides at once (d) apologising sincerely
10. 10.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
13. 13.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) spreading gossip (d) walking off in anger
14. 14.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
15. 15.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
16. 16.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) walking off in anger (d) shouting back
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
18. 18.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) spreading gossip
19. 19.Which of these helps solve a conflict? (a) focusing on the problem (b) walking off in anger (c) taking sides at once (d) spreading gossip
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
21. 21.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
22. 22.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
23. 23.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
24. 24.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) shouting back (d) using a calm voice
26. 26.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) name-calling (d) bringing up old fights
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) shouting back (d) saying “I feel…”
31. 31.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) taking sides at once (d) apologising sincerely
32. 32.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) name-calling (d) finding a middle way
33. 33.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
34. 34.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) spreading gossip (d) using a calm voice
35. 35.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) apologising sincerely (d) focusing on the problem
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
37. 37.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
38. 38.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) taking sides at once (d) spreading gossip
39. 39.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) bringing up old fights
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down

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