Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 518 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
2. 2.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
3. 3.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
4. 4.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) finding a middle way (d) saying “I feel…”
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) finding a middle way
8. 8.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) finding a middle way (d) apologising sincerely
14. 14.True or false: “shouting back” helps solve a conflict. (a) True (b) False
15. 15.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
17. 17.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) listening without blame (d) saying “I feel…”
19. 19.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
20. 20.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) walking off in anger (d) shouting back
22. 22.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) apologising sincerely
23. 23.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) spreading gossip (d) focusing on the problem
24. 24.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) spreading gossip (d) walking off in anger
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) taking sides at once (d) shouting back
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
30. 30.True or false: “shouting back” makes a conflict worse. (a) True (b) False
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
32. 32.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) bringing up old fights
33. 33.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
34. 34.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
35. 35.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
38. 38.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) walking off in anger (d) finding a middle way
39. 39.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
40. 40.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False

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