Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 519 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
4. 4.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) bringing up old fights (d) finding a middle way
5. 5.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) taking sides at once (d) spreading gossip
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
9. 9.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
12. 12.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
15. 15.True or false: “name-calling” helps solve a conflict. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
17. 17.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
18. 18.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
19. 19.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) listening without blame (d) name-calling
20. 20.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) shouting back (d) saying “I feel…”
21. 21.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) bringing up old fights (d) focusing on the problem
22. 22.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
23. 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
24. 24.True or false: “shouting back” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
27. 27.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) bringing up old fights
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) focusing on the problem (d) finding a middle way
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
31. 31.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
33. 33.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) shouting back (d) name-calling
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
35. 35.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
36. 36.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) taking sides at once (d) using a calm voice
37. 37.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) listening without blame
38. 38.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
40. 40.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) walking off in anger (d) saying “I feel…”

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