Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 520 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
2. 2.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) focusing on the problem (d) taking sides at once
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
6. 6.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
7. 7.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
8. 8.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
11. 11.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) focusing on the problem (d) saying “I feel…”
12. 12.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
16. 16.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) saying “I feel…” (d) name-calling
17. 17.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) taking sides at once (d) saying “I feel…”
22. 22.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) saying “I feel…”
23. 23.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
24. 24.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
26. 26.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
28. 28.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
30. 30.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) name-calling (d) listening without blame
31. 31.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) saying “I feel…” (d) focusing on the problem
32. 32.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) shouting back (d) spreading gossip
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
34. 34.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
35. 35.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) apologising sincerely
37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
38. 38.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
40. 40.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options

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