Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 521 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4
3. 3.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) spreading gossip (d) shouting back
4. 4.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) taking sides at once (d) name-calling
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
8. 8.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) listening without blame (d) using a calm voice
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
10. 10.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
11. 11.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
13. 13.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
14. 14.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
15. 15.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) focusing on the problem
16. 16.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
17. 17.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) shouting back (d) walking off in anger
18. 18.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
19. 19.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) finding a middle way
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) walking off in anger (d) taking sides at once
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
22. 22.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
23. 23.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) listening without blame (d) shouting back
24. 24.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
25. 25.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) listening without blame
26. 26.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) using a calm voice (d) bringing up old fights
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) listening without blame (d) shouting back
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
29. 29.True or false: “name-calling” helps solve a conflict. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) shouting back (d) spreading gossip
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) bringing up old fights (d) saying “I feel…”
35. 35.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) name-calling (d) saying “I feel…”
37. 37.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) bringing up old fights (d) using a calm voice
39. 39.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) spreading gossip
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute

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