Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 522 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) walking off in anger (d) shouting back
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
4. 4.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) taking sides at once
5. 5.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) apologising sincerely (d) finding a middle way
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
7. 7.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) walking off in anger (d) using a calm voice
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
14. 14.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) finding a middle way
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
17. 17.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
20. 20.Which of these makes a conflict worse? (a) spreading gossip (b) apologising sincerely (c) finding a middle way (d) using a calm voice
21. 21.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) bringing up old fights (d) finding a middle way
22. 22.True or false: “name-calling” makes a conflict worse. (a) True (b) False
23. 23.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
25. 25.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
26. 26.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
28. 28.True or false: “name-calling” helps solve a conflict. (a) True (b) False
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) shouting back (d) listening without blame
30. 30.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
32. 32.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) taking sides at once (d) name-calling
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
35. 35.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
36. 36.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
38. 38.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
39. 39.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) spreading gossip (d) saying “I feel…”
40. 40.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) walking off in anger (d) apologising sincerely

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