Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 523 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
4. 4.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
5. 5.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) listening without blame
6. 6.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) walking off in anger
7. 7.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
8. 8.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) finding a middle way (d) listening without blame
10. 10.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) spreading gossip (d) saying “I feel…”
11. 11.True or false: “shouting back” helps solve a conflict. (a) False (b) True
12. 12.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
14. 14.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
16. 16.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
17. 17.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
19. 19.True or false: “name-calling” makes a conflict worse. (a) True (b) False
20. 20.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
21. 21.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
22. 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
23. 23.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) shouting back (d) taking sides at once
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
25. 25.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) taking sides at once (d) spreading gossip
26. 26.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) apologising sincerely
27. 27.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
30. 30.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) apologising sincerely
31. 31.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
32. 32.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) name-calling (d) using a calm voice
33. 33.True or false: “shouting back” makes a conflict worse. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
35. 35.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
36. 36.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) spreading gossip (d) shouting back
37. 37.True or false: “name-calling” helps solve a conflict. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) shouting back (d) taking sides at once
39. 39.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) taking sides at once
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan

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