Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 524 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) saying “I feel…” (d) shouting back
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
5. 5.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) shouting back (d) saying “I feel…”
6. 6.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
7. 7.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
9. 9.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
10. 10.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
14. 14.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) spreading gossip (d) apologising sincerely
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) name-calling (d) saying “I feel…”
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
20. 20.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
22. 22.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
25. 25.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) using a calm voice (d) spreading gossip
26. 26.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
27. 27.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
28. 28.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) taking sides at once
29. 29.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) saying “I feel…” (d) shouting back
30. 30.True or false: “shouting back” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
32. 32.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) taking sides at once (d) saying “I feel…”
33. 33.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) apologising sincerely (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
37. 37.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
39. 39.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
40. 40.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it

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