Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 525 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 4 (d) step 1
2. 2.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) spreading gossip
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
5. 5.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
7. 7.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
8. 8.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) bringing up old fights
9. 9.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) taking sides at once (d) walking off in anger
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
12. 12.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) listening without blame
13. 13.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
14. 14.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
16. 16.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) name-calling
17. 17.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
18. 18.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) name-calling (d) using a calm voice
19. 19.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) focusing on the problem (d) apologising sincerely
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
22. 22.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) name-calling (d) bringing up old fights
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.True or false: “name-calling” helps solve a conflict. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) using a calm voice (d) finding a middle way
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
32. 32.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
33. 33.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
36. 36.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
37. 37.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
39. 39.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
40. 40.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) walking off in anger (d) taking sides at once

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