Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 526 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) walking off in anger (d) shouting back
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
3. 3.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) using a calm voice
4. 4.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
5. 5.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) apologising sincerely (d) saying “I feel…”
6. 6.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
7. 7.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
10. 10.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) bringing up old fights
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) name-calling (d) bringing up old fights
14. 14.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) walking off in anger
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) finding a middle way (d) saying “I feel…”
19. 19.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
20. 20.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
24. 24.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
25. 25.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
26. 26.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
28. 28.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
29. 29.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) taking sides at once
30. 30.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) bringing up old fights (d) walking off in anger
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) spreading gossip
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) apologising sincerely (d) shouting back
33. 33.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) finding a middle way (d) name-calling
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
36. 36.True or false: “shouting back” makes a conflict worse. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
39. 39.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) name-calling (d) walking off in anger
40. 40.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True

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