Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 529 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
3. 3.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) name-calling (d) finding a middle way
4. 4.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) walking off in anger (d) taking sides at once
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
6. 6.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
8. 8.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
9. 9.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) shouting back (d) bringing up old fights
10. 10.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) spreading gossip (d) bringing up old fights
11. 11.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) taking sides at once (d) bringing up old fights
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
13. 13.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
14. 14.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) shouting back
15. 15.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) walking off in anger
16. 16.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
17. 17.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
18. 18.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) bringing up old fights (d) saying “I feel…”
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
23. 23.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
24. 24.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
25. 25.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
27. 27.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) listening without blame (d) bringing up old fights
28. 28.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
29. 29.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
33. 33.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
35. 35.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
36. 36.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
40. 40.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True

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