Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 53 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
4. 4.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
6. 6.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) apologising sincerely (d) focusing on the problem
7. 7.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) taking sides at once (d) apologising sincerely
9. 9.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) taking sides at once (d) using a calm voice
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
11. 11.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
12. 12.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) taking sides at once (d) apologising sincerely
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
15. 15.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) bringing up old fights (d) shouting back
16. 16.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
20. 20.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
22. 22.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
23. 23.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
24. 24.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) spreading gossip (d) bringing up old fights
25. 25.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) name-calling (d) taking sides at once
26. 26.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
27. 27.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) listening without blame (d) shouting back
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
30. 30.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
31. 31.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 3 (d) step 2
33. 33.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
35. 35.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) saying “I feel…” (d) taking sides at once
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
38. 38.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) name-calling (d) using a calm voice
40. 40.Which of these helps solve a conflict? (a) using a calm voice (b) spreading gossip (c) name-calling (d) walking off in anger

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