Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 54 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) shouting back (d) name-calling
2. 2.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
3. 3.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) walking off in anger (d) using a calm voice
5. 5.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) name-calling
8. 8.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
10. 10.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
11. 11.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
13. 13.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) bringing up old fights (d) saying “I feel…”
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
16. 16.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
19. 19.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
21. 21.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
22. 22.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) shouting back (d) finding a middle way
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
25. 25.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
27. 27.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) saying “I feel…” (d) finding a middle way
29. 29.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
30. 30.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) spreading gossip (d) walking off in anger
31. 31.True or false: “shouting back” helps solve a conflict. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) taking sides at once (d) bringing up old fights
33. 33.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
35. 35.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
36. 36.True or false: “shouting back” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
38. 38.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) name-calling (d) spreading gossip
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes

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