Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 531 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) apologising sincerely (d) bringing up old fights
2. 2.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) shouting back (d) taking sides at once
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
4. 4.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) using a calm voice (d) listening without blame
5. 5.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 2 (d) step 4
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) name-calling (d) walking off in anger
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
8. 8.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
9. 9.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
11. 11.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
14. 14.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
15. 15.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) taking sides at once
17. 17.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
18. 18.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
19. 19.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
20. 20.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) taking sides at once (d) listening without blame
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
22. 22.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) spreading gossip (d) shouting back
23. 23.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
24. 24.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) saying “I feel…” (d) focusing on the problem
25. 25.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
26. 26.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) apologising sincerely (d) bringing up old fights
27. 27.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) focusing on the problem (d) spreading gossip
28. 28.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
29. 29.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
36. 36.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) spreading gossip (d) finding a middle way
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
40. 40.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) shouting back (d) saying “I feel…”

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